Refund Policy

1. Refund Eligibility

At Ivy Health, we strive to provide the best possible service. If you are not satisfied with our services, you may be eligible for a refund under specific conditions.

• Refund requests must be made within 7 days of purchase.
• Services that have already been fully delivered or consumed are not eligible for refunds.
• Diagnostic tests that have been processed are non-refundable.

2. Processing Refunds

Once a refund request is approved, we will initiate a refund to your original method of payment (credit card, bank account, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Timeline

Refunds are typically processed within 5-7 business days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

4. Cancellations

You may cancel your subscription or appointment at any time. Cancellations made 24 hours prior to the scheduled appointment are eligible for a full refund.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: hello@ivyhealth.in
• Phone: +91 80 1234 5678
• Address: Bangalore, India